Terms and Conditions
Thank you for visiting The Truman Company! By accessing or using our services, you agree to be bound by these Terms and Conditions, as well as any additional terms and conditions that may apply to specific sections of our website or to products and services offered through our website.
Ordering and Payment
The Truman Company accepts orders at our in-store location, over the phone, and on our website.
Orders placed on our website are subject to our acceptance and availability. We reserve the right to reject or cancel any order at any time and for any reason. Payment must be made in full at the time of purchase.
When ordering over the phone, conversations may be recorded for quality and control purposes. When you confirm to lock in the price, you will have entered a binding agreement which cannot be cancelled without penalty. Your payment method must be dated within 24 hours. Payment must be received within 72 hours or you will risk being charged a penalty fee or your order being cancelled.
Payment Methods
We accept the following forms of payment:
- Credit/Debit Cards
- Bank Wires
- Personal/Company Checks
- Cashier’s Checks
All orders paid by check (Including Cashier’s Checks) are held for 7 – 10 working days after receipt of your check. These orders will then be shipped 1 – 15 business days from the receipt of payment.
Bank Wires/Checks are only accepted for transactions between $0 and $20,000.00
All orders are inspected on a case-by-case basis to minimize the risk of financial fraud. Large orders are strongly encouraged to use bank wire. Bank wire is the preferred payment method of The Truman Company. Payment methods, other than bank wire, for orders over $2500.00 may be subject to additional documentation and inspection.
The Truman Company reserves the right, upon our sole discretion, to cancel any order if we determine an order to be deemed questionable, suspicious or of significant risk regardless of payment method selected and price confirmation.
Product Descriptions and Pricing
We strive to ensure that all product descriptions and pricing on our website are accurate and up-to-date, but we cannot guarantee the accuracy of this information. We reserve the right to correct any errors or omissions in product descriptions and pricing at any time and without prior notice.
Pricing Errors
The Truman Company prides itself in providing the most up-to-date pricing for you and our staff. Occasionally, we do make mistakes and there may be a typographical or pricing error. Under these rare circumstances, The Truman Company retains the right to cancel or refund an order.
Shipping
All orders are shipped fully insured via USPS, and FedEx. If anything should happen to your order during shipping, our insurance will cover the package (see below for restrictions which are put in place by our insurer). A signature will be required upon receipt of the package by the consumer. If your package is loss or damaged, it will be the responsibility of The Truman Company to file a claim with our insurance company. We will replace or refund your purchase at our sole discretion.
Cancellation of Orders
When an order is confirmed, prices become locked-in and the order becomes a binding agreement of the “buyer” and The Truman Company. We will evaluate any request to cancel an order on a case-by-case basis. Only under rare, extraordinary circumstances will a cancellation be approved. All cancelled orders are subject to any market loss to The Truman Company along with an additional 3% of total purchase price. This penalty will need to be paid within 48 hours. Any market gains as a result of a cancelled order will remain the property of The Truman Company. Cancellation requests are required to be filed via telephone during normal business hours.
Returns and Refunds
Your satisfaction is guaranteed on all orders. If you are not satisfied for any reason, you have within 3 days after receipt of shipment to notify our customer service team via telephone of your dissatisfaction. The decision to refund or replace your item will be at the sole discretion of The Truman Company. All returned items will be subject to the customer paying market loss based on The Truman Company’s sole discretion. All items must be returned in original packaging and condition.
Market Loss
Defined in the simplest form, the difference of what you paid for the product and what it is now worth based off the going market price of the respective item. The market value will be defined under the sole discretion of The Truman Company.
Market and Investment Risk
All investments carry risk. You are responsible for your investment decisions. By purchasing through The Truman Company, you understand The Truman Company is not responsible for any losses of your investment decisions.
The Truman Company is not a financial advisor and as such, cannot advise you as to the suitability of precious metals for your investment portfolio. Please confer with your financial advisor for such advice.
Limitation of Liability
Our company and its affiliates will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our website or products, even if we have been advised of the possibility of such damages.
Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time and without prior notice. Your continued use of our website and services after any changes to these Terms and Conditions constitutes your acceptance of the new Terms and Conditions.
Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at (651) 582-3865.